Information about DolMark

Terms of use

DolMark terms of use

Last updated: January 05, 2022

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DolMark di Donelli Andrea

VAT number: 16257431003

Registered office in: Via Vibio Mariano, 100 - 00189 - Rome

Mobile/Whatsapp: +39 378 088 0490


1. General Conditions

2. Payment methods and fees

3. Sales

4. Right of withdrawal

5. Privacy

6. Rights of Content

7. Disclaimer

8. External listings publication

9. The Removal of a User

1. General Conditions

These terms of use apply both to users who use the Service in consultation of published listings, and to private or professional advertiser users who list their items (hereinafter collectively named as "user/s").

The use of the Service is allowed only to adult users (over 18 years of age). Any use of the Service is also granted to users who have reached the age of sixteen exclusively after the authorization and in any case under the supervision of parents or of those who exercise their authority or protection, who will therefore assume all responsibility for the minors’ behaviours towards DolMark and third parties involved in any way.

The basic use of the Service allows the free consultation, the publication of the listings and the creation of users aimed at using the service itself.

The interaction between the users, including the purchase, the exchange of information, also through the reply form of the listing, the delivery or the payment of goods, take place exclusively between users without DolMark being part of the relationship. The user also undertakes not to make improper use of the contacts for any reason on the DolMark platform. By way of example, but not limited to, the sending of advertising, promotional material, or any other form of unauthorized or unsolicited solicitation by email or any other method of contact is prohibited.

At the time of signing up on the site, users will be required to provide their real personal data without resorting to the use of temporary email addresses or aliases (i.e. addresses associated with their email address from which it is not possible to send email but only receive them). It is expressly understood that, in the event of non-compliance with the provisions of this clause by the user, DolMark shall be considered free of the burden of providing certain assistance services to him/her, as this is unable to verify the user-email correspondence.

We are a third-party marketplace:

DolMark is a third-party marketplace that only makes the platform available: it connects buyers and sellers, without selling any type of product, without intervening on the payment flow (it only receives a percentage on the transaction defined in the Commissions section below), without having access to any user payment data. We do not assume liability for any indirect, incidental, special, exemplary or consequential damages caused in any way to any items sold or purchased, arising out of or in connection with the use of the platform, content or services.


2. Payment methods and fees

DolMark allows all users to choose one or both of the following payment methods:


DolMark allows all users to use their PayPal or PayPal Business or Premier account to purchase or accept payments for services on DolMark.

To sell on DolMark, the seller needs one of the types of PayPal accounts mentioned above. Opening a Business account is easy and free. If you are a private seller, PayPal suggests that you enter your name and surname as a Business Name and 'Individual' as a Business Type.


DolMark allows all users to enter their IBAN on the platform to receive payments. Once connected, all sensitive information is stored on Stripe's servers - as indicated in the privacy policy - and DolMark does not have access to it.


For payments made via PayPal, only the PayPal fee is charged on the transaction until May 1, 2022. After this period, we charge a 2% transaction fee (for a minimum of € 2) to address the site management costs. The seller will then pay the DolMark fee of 2% + the PayPal fee.

PayPal fees for domestic and international purchases are publicly available for merchants in the following countries:

United States







United Kingdom 

For payments made via Stripe, a 2% fee is charged on the transaction until May 1, 2022. After this period, we charge a 4% transaction fee (for a minimum of € 2) to address the site management costs. The seller will then only pay the 4% DolMark fee, as the Stripe % will be deducted from the site and not from the seller.


3. Sales

When listing items, you agree to comply with the following:

  • include as much information as possible;
  • accurately show and describe your item(s) for sale and to post as many authentic high-quality photos as possible, so buyers can have a clear understanding of what they are buying;
  • point out any flaw or damage on the item;
  • list authentic/licensed items you really own only;
  • include fees in the price of the listing since the transaction is not modifiable anymore once accepted the payment;
  • post one listing for each item;
  • that you have read and accepted 'What you cannot do on DolMark' in point 3 of the 'How it works' section.

Refer to “How to sell on DolMark” rules in “How it works” section to get further details.

If you’re a professional/shop/retailer, you must show your return policy into the listing. Refer to the right of withdrawal below.


4. Right of withdrawal

Based on art. 9 of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights, the consumer shall have the right to withdraw from the contract, without giving any reason, within 14 calendar days of delivery. The trader shall reimburse all payments received from the consumer, possibly including delivery costs (Article 13 of the aforementioned Directive), using the same means of payment used by the consumer for the initial transaction, unless the consumer has agreed otherwise and provided that the latter should not incur any costs as a consequence of the reimbursement. The trader is not required to reimburse the additional costs if the consumer has expressly chosen a type of delivery other than the least expensive type of standard delivery offered by the trader. Unless the trader has offered to collect the goods himself, with regard to sales contracts, the trader may withhold the reimbursement until he has received the goods back, or until the consumer has supplied evidence of having sent back the goods, whichever is the earliest. The consumer shall only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods (Article 14 par. 2 of Directive 2011/83/EU) and must return the goods within fourteen days from the date of communication to the professional of his decision to withdraw from the contract (paragraph 48).


However, the 14-day cooling-off period does not apply to all purchases (Article 16 Exceptions to the right of withdrawal). Among the exceptions, the following are also indicated:

  • goods made to measure or clearly personalized;
  • sealed audio, video or software products, such as DVDs, that you opened upon delivery;
  • goods purchased by a private individual, rather than by a company


5. Privacy

DolMark shall not sell or disclose your personal information to third parties without your explicit consent. DolMark stores and processes content on computer servers that are protected by physical as well as technological security.



6. Rights of Content

The users themselves retain the right to all text, images and other content they create in the Service. The user is totally and exclusively responsible for the use of the Service (to be expressly understood concerning the functions of publication, consultation, management of the listings and the interaction between users) and is, therefore, the only guarantor and responsible for the goods and services offered through the Service as well as the correctness, completeness and lawfulness of the listings and their behaviour in the context of contact between users. The user guarantees the availability and/or ownership of the good of the listings. The user also guarantees that his listings do not infringe any copyright or industrial property right or other third party rights. In the event of a dispute by third parties regarding any listing or conduct linked to it, the user assumes full responsibility and undertakes to hold DolMark harmless and indemnified from any damage, loss or expense. The user agrees to use the listing response form for the sole purpose of making contact and exchanging information with other users regarding the listing, using appropriate language, in compliance with the law, ethics and netiquette. Furthermore, the user assumes all responsibility for any damage that may derive to his computer system from the use of the Service or to that of third parties. Users are aware that it is possible to publish within the platform only products related to the categories listed in point 13 of "What you cannot do on DolMark" of the "How it works" section. Users allow others to use the content in accordance with the nature of the service and also allow the service provider to store information and data and make changes necessary for the service or study unless otherwise agreed. DolMark has the right to remove any material as it deems necessary. Finally, it is understood that any use of robots, spiders, scraper and/or other automatic tools to access the site and/or to extrapolate the related data, content, information is expressly prohibited.


7. Disclaimer

DolMark does not provide any guarantee regarding the content, completeness and correctness of the published listings. In particular, with regard to the published information, the information subsequently provided by the user, the number or quality of the results obtained through the Service, the functioning of the Service itself. In any case, DolMark reserves, at any time, the right to evaluate, approve, delete or prevent the listing at its sole discretion. It is understood that even in case of evaluation and approval of the listings (whether automatic or manual), DolMark does not give any guarantee regarding their content, completeness and correctness. DolMark is also unrelated to the negotiations that may arise from the use of the Service and, therefore, does not guarantee either their goodness or their outcome. Consequently, no request for return, compensation, repair and/or refund for any reason may be addressed to DolMark. The users themselves are responsible for their actions within the site and should evaluate the trustworthiness of other users before dealing with them. Moreover, the users themselves are also responsible for the content they sent by email to the administrators, for posting the listings on their behalf. DolMark cannot, in any case, be held responsible for damage caused to the user and/or for the incorrect, also unclear and misleading information reported in the above email.

Provision of the Service:

DolMark reserves the right to modify, suspend or interrupt, in whole or in part, the Service at any time, even without notice and without being required to indicate the reasons underlying the aforementioned actions.

Listings content:

The user undertakes not to falsify his identity and to comply with all the in-force provisions of the law as well as the Rules of DolMark. For this purpose, the user accepts and acknowledges having to view the aforementioned rules before posting each listing or making contact with another user via the reply form.

The user also undertakes not to use the Service for the publication, communication, exchange of illegal, vulgar, obscene, libellous, defamatory, offensive to current morality, or, in any case, harmful to the rights of others or messages inciting hatred, and racial or religious discrimination. Furthermore, the user undertakes not to use the Service in such a way as to violate the intellectual or industrial property rights of DolMark or third parties.


Keep your password secure. You are fully responsible for all activity, liability and damage resulting from your failure to maintain password confidentiality. You agree to immediately notify DolMark of any unauthorized use of your password or any breach of security. You also agree that DolMark cannot and shall not be liable for any loss or damage arising from your failure to keep your password secure.


8. External listings publication

The user acknowledges and accepts the possibility that the DolMark team may post his listings on Facebook groups, to promote the site and user's listings. Therefore, the user agrees that the DolMark team may use his listings content (photos, description, price) to post them with the correct information, also undertaking to indemnify and hold harmless DolMark from any liability and/or request. If contacted by a buyer, DolMark will address him to the seller user on the platform to complete the purchase.

DolMark prohibits the use of software/applications/cd sites aggregators and/or third parties, not expressly and previously authorized, of any content relating to the Service. Any violation of the aforementioned prohibition may be prosecuted by law.


9. The Removal of a User

DolMark has the right to remove any users from its platform and terminate their right of use of the service without any specific reason and without being liable for compensation.




These conditions may be subject to change. In the event of substantial changes, DolMark will notify the user by publishing them on its pages or by email or other means of communication.